Visitors information

[Last updated 21 March 2023] 

Important visitor information

Patients are allowed a maximum of two visitors at one time between the hours of 10am-8pm.

The below link outlines the latest information regarding QLD Government health directions.

Car Parking

Our multi-level car park is operated by Secure Parking through a fully automated ticket system. The car park can be accessed at the back of the hospital off Innovation Drive.

For disabled and pram access, please park on LG1 or LG2 only.

Costs for this carpark are beyond the control of our hospital. More information and pricing can be found by visiting


Regular bus and tram services operate along Parklands Drive. The nearest stop is Griffith University Station, a two minute walk from the main entrance of our hospital.

Timetables and route details are available at reception or you can visit Translink journey planner to plan your journey.


Buses 704, 709, 710, 714, 719, 738. Alight at Griffith University stop.


A tram leaves Griffith University Station every 15 minutes and will connect you with train services at Helensvale Station.


The closest train station is Helensvale Station which is 15 minutes by tram or 30 minutes by bus. Use one of the following connecting buses to complete your journey: Bus 704, 709, 710, 719.


Reception staff will be happy to call you a taxi if required.

The presence of friends and family is vital to the healing process and Gold Coast Private welcomes visitors during our regular visiting hours.

We have several services available to make your visit to Gold Coast Private more enjoyable and these include:


Gold Coast Private prides itself on providing nutritional and flavoursome meals. Visitor meals can be purchased.

Please speak to someone at the nurses station to order a visitor meal.

There are certain risks involved when bringing food into the hospital. If you wish to bring food products into the hospital please talk to someone at the nurses station.


There is a small selection of floral arrangements available from the Hudsons Coffee Shop.

Visitors are permitted to bring flowers into the hospital although we suggest that you first check with staff on the ward prior to bringing flowers to the patient as sometimes flowers may not be permitted.

Vases are available in the wards so please ask the nursing staff for assistance.

Flowers are not permitted in the Intensive Care Unit of the hospital.

Public Telephone

A public telephone is located inside the main reception on ground level.

Visitor lounges

There are comfortable visitor lounges available on each ward.

Hudsons Coffee Shop is located at the front entrance of the hospital on the Ground Floor.

Hot drinks and food are available to eat in or takeaway. Fresh flowers, newspapers, magazines, chocolates and sweets are also available.

Opening hours:

Monday to Friday: 7.00am - 5.00pm

Saturday and Sunday: 8.00am - 4.00pm

Gold Coast Private Hospital is conveniently located a 2 minute walk from the Griffith University Tram & Bus Station.

We have a warm relationship with Mantra at Sharks (located in Southport) and are happy to recommend them to patients with traveling family members and visitors.

Mantra at Sharks (15% discount for patients, visitors and Healthscope Staff)

  • Step 1: Visit Mantra at Sharks
  • Step 2: Select your arrival and departure date
  • Step 3. Select your preferred room
  • Step 4: You will be taken to the booking page where you can enter the promo code FFGCHEALTH on the right hand side of the page

To contact the hotel directly, call 07 5603 3200

Mantra at Sharks
Melia Court
Southport QLD 4215
Distance from hospital: 1KM

Should you wish to find alternative accommodation options, Southport and Main Beach are within a 5km radius of Gold Coast Private, while Surfers Paradise is 10km away and are all well connected to the tram line.

If you require any further assistance, please do not hesitate to contact our business development department on (07) 5530 0111.

Smoking is banned at all Queensland public and private hospitals and health facilities, and for five metres beyond their boundaries.

The legislation, which was introduced on January 1, 2015, is the Health Legislation Amendment Bill 2014 to Part 8 of the Amendment of Tobacco and Other Smoking Products Act 1998.

These no smoking laws apply at all times, and to all staff and patient residential areas on healthcare facility land, and include the use of all smoking products, including regular cigarettes and devices commonly known as electronic cigarettes (e-cigarettes). The laws cover:

  • Land on which any Queensland Health Hospital and Health Service provides health services, including hospitals, community health centres, health clinics, rehabilitation centres and residential aged care facilities
  • Land on which a private health facility (private hospitals and day hospitals) provides services.

The laws are enforced by Queensland Health environmental health officers and public facility authorised officers.

Patients, staff or visitors smoking in smoke-free areas may be given a warning to stop smoking, or be asked to move beyond the five metre smoke-free buffer if they wish to continue smoking.

On-the-spot fines apply for breaches of the tobacco laws.

Find out more

Call 13 QGOV (13 7468)

Maternity room

Children area

Maternity Ward



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